FAQs

Where do your products ship from?

Our products currently ship from the United Kingdom and we will be shipping from the U.S. in the near future so stay tuned for updates!

Does Happy Hooves ship internationally? 

Yes we do!

How much is shipping?

Shipping costs vary depending on whether the order is domestic, European or  International as well as the weight and cost of the order. Shipping costs will be calculated at checkout.

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason.

Do you offer free shipping?

Yes! We offer free domestic (U.K.) shipping on all orders over £40, free European shipping on orders over £60 and free International shipping on orders over £75.

How long does it take to process my order?

The average processing time for clothing is 2-3 days and an estimated 3-4 days for mugs. 

How are your products packaged for dispatch?

Our mugs are boxed with cardboard supports to protect the product during shipment. Our clothing is shipped in self sealing poly mailers with high adhesive seal strip and UV protecting coating inside. Packages are tightly secured providing excellent protection during shipments. If the order is more than 5 items everything is shipped in a cardboard box with products packed individually. 

When will I receive my order?

For U.K. orders please allow approximately 2-3 days for your order to arrive. For orders within the rest of Europe please allow between 10-20 days and for International orders please allow an estimated 15-30 days.

Will I be able to track my order?

We do not currently offer order tracking.

Which shipping services do you use?

We currently use Royal Mail, Swedish Post and DPD.

Problems with my order:

If you encounter any issues with your order such your order no arriving or missing items in your order then please email our Customer Service Team. Please include your order number and photos of any errors and we will deal with this as as possible.  

Can I purchase Happy Hooves products in store?

No, Happy Hooves is online exclusive!